Waiting less

Travelers at US and international airports last year spent less time waiting at security checkpoints compared to 2002, according to the J. D. Power and Associates 2003 Global Airport Passenger Satisfaction Study. The study found overall waiting times at security checkpoints averaged 13 minutes in 2003, a decrease of 13.5% from the nearly 15 minutes travelers waited the year before. Wait times at security checkpoints outside of the US, however, are almost five minutes shorter than those at US airports, according to the study. Said Linda Hirneise, partner, J. S. Power and Associates travel practice: “Not only have security processes become more streamlined and efficient, but also passengers are arriving at airports earlier and are more prepared for what is expected of them when they go through security screening.” –Report by David Wilkening–