Leading independent travel agency Haslemere Travel continues to be recognised as an Investor in People, following a thorough assessment of the business and its staff.
The Surrey agency is one of 30,000 businesses recognised as advancing their organisations’ performance through their people.
Haslemere Travel was first recognised in 2005 and retained its recognition following a three-year review.
A business that has achieved the IIP standard has been successful in adopting and maintaining the three fundamental strategies of ‘Plan, Do and Review’.
It had to ensure that its employees have a structured training and development plan, regular feedback and appraisals, empowerment within their role, and an understanding of the company’s objectives.
Following a re-brand two years ago, Haslemere Travel takes a different approach to other high street travel agents and no longer racks brochures. Brochures are still available to clients but the agency’s approach is more of a consultative one.
Gemma Antrobus, who takes over as managing director from founder Andrew Brownrigg in November, said: “We use the vast in-depth knowlege of our well travelled staff to ensure where possible that we can talk to our clients from personal experience, whether it is a country or a specific resort.
“Our commitment to their continued training and development is substantial as they are our greatest and most valued commodity. Without regular educationals, product and skills training, our business model would not be fully supported and understood.â€
by Phil Davies
