Air Canada has become the first carrier to receive Department for Transport approval for combining kiosk self bag-tagging with a ‘Quick Drop-Off’ system.
This allows passengers flying from Heathrow to use kiosk check-in and self-tagging options with bag drop-off at designated counters.
The airline’s new “Quick Drop-Off” system, currently available at Toronto and Vancouver airports, allows passengers to drop off their bags in less than 30 seconds at Heathrow Terminal 3.
The bag drop-off process is described as a secure transaction involving scanning the passenger’s boarding pass and each bag tag.
The airline’s customer service platform director Patrice Ouellette said: “We are looking forward to further self-service enhancements with the expansion in the near future of our paperless mobile boarding passes for all Air Canada flights departing from the UK.”
by Phil Davies
