Air Canada has finally agreed to pay out for long delayed refunds to US customers. In settling with the U.S. Department of Transportation, the carrier will pay $4.5 million, the largest ever restitution to the DOT’s Office of Aviation Consumer Protection.
The agency had sought up to $25 million after logging more than 5,000 complaints from Air Canada customers.
The DOT said airlines were given more time to refund customers due to the pandemic but Air Canada made little effort to process refunds.
The DOT is ‘holding airlines accountable by ensuring that they treat passengers fairly when flights are significantly changed or cancelled,’ said Deputy Secretary Polly Trottenberg.
