Air travelers not only are accepting high-tech travel options but want more of them, according to the latest International Air Transport Association’s (IATA) annual Corporate Air Travel Survey of more than 10,000 travelers.
“The self-service revolution is underway. It’s a win-win situation. Consumers demand the empowerment of new technology and the efficiencies it creates are critical for an industry that needs to reduce costs,” said Giovanni Bisignani, director general and CEO of IATA.
Survey results showed that a huge majority of travelers, 89% preferred e-tickets to paper tickets; 56% had experienced Internet check-in and 69% had used self-service kiosks.
When asked if they wanted more self-service options, 54% said yes with positive results from all regions (57% in the Americas).
“The consumer has spoken and the message is clear. Self-service is part of full-service expectations. And airlines are responding with technology that gives travelers greater convenience and more options to control their travel experience,” said Mr Bisignani.
Report by David Wilkening
