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AUC highlights flight connection problems
Potential problems passengers face when flying on connecting flights has been raised in a report by conusmer watchdog the Air Transport Users Council.
The main issue highlighted is the lack of support for passengers who miss connections.
AUC chairman Tina Tietjen said: “Complainst to the AUC show that missing a connection between two flights can cause passengers considerable stress, inconvenience and expense.
“Despite airlines encouraging passengers to take connecting services, not all airlines will commit to looking after their customers should they miss a connection.
“Some airlines expect passengers to pick up the bill for any expenses incurred such as meals or hotel accommodation whilst waiting for the available flight.”
She called on carriers to commit to looking after passengers throughout their journey.
“But if they do not, they should at least make it clear what their passengers should expect should they cause them to miss a connection,” said Tietjen.
by Phil Davies
Phil Davies
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