United Kingdom
United States
Asia Pacific
Bad hotel attitude is major complaint
Thursday, 23 Oct, 2007
0
What’s hotel customer’s biggest complaint?
Poor staff attitude, says J.D. Power and Associates.
Their North American Hotel Guest Satisfaction Index Study also found that 82% of guests prefer smoke-free rooms, up from 79% a year ago.
A complimentary breakfast was another must-have amenity, the study found.
In other findings:
ü Sixty-three percent of all hotels among chains have environmentally friendly programs based on guest awareness
ü Seventy-three percent of all guests participate in the hotels’ environmentally friendly programs.
ü Low-satisfaction guests are eight times less likely than high-satisfaction guests to return to the same hotel again.
Report by David Wilkening
David
Walt Leger on New Orleans’ Resilience and Major Events Ahead
Cindy Mackin Shares Estes Park’s Winter Thrills
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
BA suspending all Heathrow to Abu Dhabi flights
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel
Report: Cruise guest died after ship lashed in heavy storm
British teen in serious condition after paraglider collision