Calls for a 24/7 response to emails have come from agents after Thomson and First Choice launched their ’round the clock’ social media team.
The new team are now working shifts to be online 24 hours a day, seven days a week, via the Thomson and First Choice Facebook and Twitter pages, see previous story.
But agent Derek Small said most clients are more familiar with email.
He said: "TUI mention a move to social media, but our customers, particularly those from middle age onwards, use email more than Facebook/twitter.
"Will this department be set up to handle those enquiries 24/7 too?"
Thomson and First Choice responded by saying that, at the moment, their customer services team aim to respond to emails within 24 hours.
