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Carlson Wagonlit, Frosch fined by DOT for code-share violations
Carlson Wagonlit Travel and Frosch International Travel have been fined by the U.S. Department of Transportation (DOT) for violating the rules on disclosure of code-share flights.
CWT was fined $125,000 and Frosch was fined $65,000, and both were ordered to cease and desist from further violations.
CWT says it "has worked closely with the DOT to implement protocol to insure this will not happen again."
The DOT said the fines were issued as part of an ongoing effort to ensure that ticket agents comply with the code-share disclosure rules.
"No one wants to arrive to their gate and learn for the first time that the airline they thought was operating their flight actually sold them a ticket for another airline," said U.S. Transportation Secretary Anthony Foxx.
"We will continue to make sure that all companies selling air transportation are transparent with consumers and will take enforcement action when they fail to disclose code-sharing arrangements."
DOT said its Aviation Enforcement Office made telephone calls to a number of agents during January and February to ask about booking flights. Agents at CWT and Frosch told the callers only the name of the airline marketing the flight, and not the airline operating the flight.
DOT has issued six fines for code-sharing violations this year, totaling $430,000, including fines to JTB USA, Liberty Travel, STA Travel and AAA Mid-Atlantic.
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