CMA takes action against Teletext Holidays over customer refunds

Monday, 25 Mar, 2021 0

The Competition and Markets Authority (CMA) says Teletext Holidays failed to refund many of its customers for package holidays impacted due to the Covid pandemic, and expects the company to meet its obligations or face legal action.

The CMA has now formally written to Teletext to lay out its obligations under the Package Travel Regulations.

The CMA is now seeking undertakings from Teletext to refund affected consumers as soon as possible.

A failure to do so could lead to legal action being taken.

Teletext Holidays is the trading name of Truly Travel Limited, which is a subsidiary of Truly Holdings Limited.

The agency started investigating Teletext earlier this year and has taken other travel companies to task for non-payment of refunds such as Lastminute.com.

The action was applauded by Which?

"It is simply wrong that Teletext Holidays has left many of its customers to foot the bill for cancelled holidays when they were legally entitled to refunds. It is positive to see the regulator take these steps but very concerning that people are still owed money over a year after the travel disruption," said Rory Boland, Editor of Which? Travel.

below social share icons

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

Global Hotel Alliance brings together a unique collection of independent hospitality brands for GHA DISCOVERY, a multi-brand loyalty programme. GHA...

Atout France guides and supports the French regions with their development strategy and helps set up investment projects in order...

With long periods of Thailand’s History, according to evidences and studies, Sukhothai was the first kingdom of Thailand. At that time, an early Thai...

This is Jersey. An island shaped by the sea where some of the most astonishing tides in the world circle...

Some describe it as a natural playground. Some say, it’s simply unique as it offers a great array of travel...

Celebrating its 30-year anniversary in 2022, Regent Seven Seas Cruises® offers guests An Unrivaled Experience® with every luxury included. Carrying...

Consisting of the three Maritime provinces of New Brunswick, Nova Scotia, and Prince Edward Island as well as Newfoundland and...

Local spices spike the fragrant air of Morocco. Cradled by the dunes of the Sahara, the Kingdom has been inhabited...

Blue Diamond Resorts consistently goes above and beyond guest expectations by delivering groundbreaking vacation experiences through our exceptional collection of...

Our Mission Ecommerce has transformative powers, and we believe everyone should be able to take part. But outdated solutions and...

We are the UK’s leading Canada travel experts Canadian Affair Company Information Founded in 1995, Canadian Affair offers an...

Philippine Airlines (PR), also known as PAL, is the Filipino flag carrier. The company started their operations in February 1941,...

In 2024, The Red Sea will be ready to welcome 300,000 guests in line with the completion of 16 hotels...

The Mexico Tourism Board serves as the driving force behind Mexico’s global appeal, orchestrating targeted marketing campaigns to showcase the...

The Detroit Metro Convention & Visitors Bureau (DMCVB) is the only organization that promotes metro Detroit regionally, nationally and...

The Oregon Tourism Commission, dba Travel Oregon, works to enhance visitors’ experiences by providing information, resources and trip planning tools...