Cosmos is offering holidaymakers the option to ‘FaceTime’ their holiday rep rather than meeting them at set times of the days.
Following months of customer research, the tour operator said it as enhancing its Cosmos Concierge service by completely overhauling the traditional ‘ holiday rep’ role.
Its overseas teams will now be available 24 hours a day and, using the latest tablet technology, they can be contacted through the customer’s preferred method, be it social media, FaceTime, Skype, Tango, email or a traditional phone call.
This will be available from the time of booking until holidaymakers return from their holidays.
As with other operators, Cosmos is also re-introducing the airport rep – putting uniformed staff at a wide range of resort airports to ease stress on arrival.
Phil Boggon, Cosmos’ managing director, said: "More than 20% of customers have been using the existing Cosmos Concierge service since it was launched in summer 2013 and we expect that figure to rise sharply this summer with the introduction of our enhanced customer offering."
