CrowdStrike, Delta play the blame game over IT outage


CrowdStrike, Delta play the blame game over IT outage

Tuesday, 06 Aug, 2024 0

CrowdStrike has rejected Delta Air Lines’ accusations that it is responsible for flight disruptions after the global IT outage last month.

CrowdStrike acknowledged the initial outage that caused airlines around the world to ground flights.

However, it takes issue with Delta’s allegations of gross negligence.

It cannot be liable for issues Delta alone suffered for several more days.

Delta CEO Ed Bastian said the IT outage cost the airline about $500 million in total.

This includes operational costs, refunds and compensation for customers’ hotel and transport costs.

Delta was forced to cancel about 6,000 flights over a week, which impacted over 500,000 passengers.

The airline is now under a US DOT probe for the way it handled the outage fallout.

“CrowdStrike reiterates its apology to Delta, its employees and its customers and is empathetic to the circumstances they face,” the cybersecurity firm said in response.

“However, CrowdStrike is highly disappointed in Delta’s suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed willful misconduct.”

Delta alleged CrowdStrike failed to do testing and validation for the software update which CrowdStrike denies.

“Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and a jury why CrowdStrike took responsibility swiftly, transparently and constructively – while Delta did not.” 

Related News Stories:  



Learn more about :   Delta Air Lines ( United Kingdom )  



 

profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns

James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel

Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination

Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics

Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats

Robert Terrell: A Journey Through BB King’s Influence

Rochelle Hicks: Celebrating Mississippi’s Musical Legacy

Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari