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CrowdStrike, Delta play the blame game over IT outage
CrowdStrike has rejected Delta Air Lines’ accusations that it is responsible for flight disruptions after the global IT outage last month.
CrowdStrike acknowledged the initial outage that caused airlines around the world to ground flights.
However, it takes issue with Delta’s allegations of gross negligence.
It cannot be liable for issues Delta alone suffered for several more days.
Delta CEO Ed Bastian said the IT outage cost the airline about $500 million in total.
This includes operational costs, refunds and compensation for customers’ hotel and transport costs.
Delta was forced to cancel about 6,000 flights over a week, which impacted over 500,000 passengers.
The airline is now under a US DOT probe for the way it handled the outage fallout.
“CrowdStrike reiterates its apology to Delta, its employees and its customers and is empathetic to the circumstances they face,” the cybersecurity firm said in response.
“However, CrowdStrike is highly disappointed in Delta’s suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed willful misconduct.”
Delta alleged CrowdStrike failed to do testing and validation for the software update which CrowdStrike denies.
“Should Delta pursue this path, Delta will have to explain to the public, its shareholders, and a jury why CrowdStrike took responsibility swiftly, transparently and constructively – while Delta did not.”
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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