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Cuba specialist gains secure link with London base
Specialist operator Captivating Cuba has upgraded technology links through a deal with Vertical Group.
Vertical’s TARSC front and back office technology, including the Magic Desktop booking system, will be used by the company enabling consultants and customers to make bookings and deliver the information into the back office management system.
The system has been installed at Captivating Cuba’s new London base and the operator’s Cuban office in Havana.
The system allows customers to click on their booking details at www.captivatingcuba.com and have an online conversation via messaging with a representative from the operator.
The information contained within the TARSC system has to be delivered between the Cuba and London offices via satellite instead of the internet because of the embargo on Cuba from the US where the internet is hosted.
Vertical Group chief executive Peter Healey said: “It will enable the Havana office to access the same database with all of the clients’ information. We have this secure technology, which allows us to distribute TARSC internationally.
“It allows Captivating Cuba to have people working in Havana but selling in the UK and it provides complete transparency for everyone.”
Report by Phil Davies
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