What a shame Cunard – which does have an excellent reputation generally – can’t accept they got it wrong following their recent health check failure. I have recently heard from three friends who travelled on QM2 and each of them complained (2 formally) about standards and lack of customer service on board. They said the staff were sullen and unhelpful, the food mediocre and generally everything was below the standards they had come to expect from Cunard.
Cunard would get many more brownie points if they recognised that something was going wrong in the QM2 and did something about it rather than pretending this was a one off. If they don’t they will lose customers like us and our friends.
