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DfT: If a customer asks for a refund, it needs to be paid
Campaign group Right To Refund (RTR) has received official correspondence from the Government confirming a refund must be paid if the customer asks for one.
RTR campaign leader Kane Pirie said it was ‘good news for anyone who cares about fair play’.
In a letter addressed to lawyer Adam Chapman, acting on behalf of RTR, the Department for Transport stated: "The Government is clear that if a customer asks for a refund, that refund needs to be paid."
RTR campaign leader Kane Pirie said: "We are delighted with this response and this unequivocal statement.
"The Government has made a great decision: no to only offering vouchers, no to customers waiting for month and months, and an emphatic no to ABTA and their proposed amendments to the regulations.
"The position for both travel companies and customers is now finally crystal clear: pay up."
He added: "We will put a full copy of the DfT’s letter on our Right To Refund website and customers are free to send it to any travel companies or airlines still daring to break the law.
"They would be well advised to do so with a copy to the Competition and Markets Authority, who are also actively engaged in this area.
"This is a really good news day for all customers chasing refunds and anyone who cares about fair play. Well done Mr Shapps!"
Right To Refund has said it will continue to assist customers chasing home their due refunds ‘until the last pound is paid’.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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