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Estonian Air ticket offices, online booking environment and web page will be cutting over to the Amadeus IT platform this weekend.
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As a result, the booking and selling of tickets will face disturbances in all channels – internet, travel agencies, plus the airline’s ticket offices and call centre.
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Estonian Air has apologised to agents and customers for any inconvenience, and kindly requests for bookings to be made before May 3 and 4.
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The airline said the new IT platform will enable it to provide more advanced and convenient services, for instance e-tickets, and check-in with e-ticket will be considerably easier and smoother.
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Estonian Air will continue to modernise and develop customer service, including the launch of internet check-in and check-in kiosks this summer.
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By Bev Fearis
