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Estonian switches to Amadeus
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Estonian Air ticket offices, online booking environment and web page will be cutting over to the Amadeus IT platform this weekend.
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As a result, the booking and selling of tickets will face disturbances in all channels – internet, travel agencies, plus the airline’s ticket offices and call centre.
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Estonian Air has apologised to agents and customers for any inconvenience, and kindly requests for bookings to be made before May 3 and 4.
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The airline said the new IT platform will enable it to provide more advanced and convenient services, for instance e-tickets, and check-in with e-ticket will be considerably easier and smoother.
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Estonian Air will continue to modernise and develop customer service, including the launch of internet check-in and check-in kiosks this summer.
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By Bev Fearis
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Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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