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Gray Dawes invests in online booking technology
Gray Dawes’ travel clients will soon be able to use a new online booking system that will allow them to get help from one of the business travel agent’s consultants at the touch of a button.
The UK travel management firm Gray Dawes has signed a deal with business travel solutions firm KDS as part of a major investment in online booking technology.
KDS is developing an online booking portal for Gray Dawes that will enable its clients to make bookings, check or change itineraries direct from any PC or laptop. Importantly, the new system, due to be introduced later in the year, will use the KDS Live Agent software. This allows users to be able to ask for instant help from a Gray Dawes travel advisor by clicking a button on screen. A travel counsellor at Gray Dawes will then be instantly looking at the same screen as the traveller. The two can then ‘chat’ via keyboard input, or can talk on the phone.
KDS chief executive officer Yves Weisselberger said: “Gray Dawes clearly sees that its future as a business travel management company is inextricably linked to its ability to offer the very best interactive systems for customers. We are delighted to have been chosen to provide Gray Dawes a system that will support their effort.”
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