United Kingdom
United States
Asia Pacific
Gray Dawes invests in online booking technology
Gray Dawes’ travel clients will soon be able to use a new online booking system that will allow them to get help from one of the business travel agent’s consultants at the touch of a button.
The UK travel management firm Gray Dawes has signed a deal with business travel solutions firm KDS as part of a major investment in online booking technology.
KDS is developing an online booking portal for Gray Dawes that will enable its clients to make bookings, check or change itineraries direct from any PC or laptop. Importantly, the new system, due to be introduced later in the year, will use the KDS Live Agent software. This allows users to be able to ask for instant help from a Gray Dawes travel advisor by clicking a button on screen. A travel counsellor at Gray Dawes will then be instantly looking at the same screen as the traveller. The two can then ‘chat’ via keyboard input, or can talk on the phone.
KDS chief executive officer Yves Weisselberger said: “Gray Dawes clearly sees that its future as a business travel management company is inextricably linked to its ability to offer the very best interactive systems for customers. We are delighted to have been chosen to provide Gray Dawes a system that will support their effort.”
Related News Stories:
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Tricia Handley-Hughes of Inteletravel announces the location for the TravelQuest 2025 conference
Insights from James Ferrara on Inteletravel’s Growth and Future
Tricia Handley-Hughes on Inteletravel’s Growth and Challenges
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Woman dies after getting ‘entangled’ in baggage carousel
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
BA pilot dies during layover
Boy falls to death on cruise ship