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How to nab those unscrupulous hotel guests
Guests who pay their accommodation bills with fraudulent cheques or credit cards are more likely to be caught thanks to a digital tracking system that identifies suspects.
Known as GuestTRAX, the system is available free to more than 2000 hotel, motel, guesthouse, B&B, caravan park and backpacker hostel members of the Hotel Motel & Accommodation Association (HMAA).
“Guests who use fake cheques or payment cards to pay their bills cost our members millions of dollars a year,†said HMAA chief executive Lorraine Duffy.
“Exactly how much is unknown because many cases of fraud and bill skipping go unreported and until now there has been no way of tracking the problem and identifying offenders,†she said.
GuestTRAX was developed by former Queensland police officer Bruce Nicholls after he noticed that many cases of cheque and payment card fraud either went unreported or were not tracked by police forces across Australia.
“This means offenders are able to commit fraud and scams with virtual immunity in a nationwide scam that is costing small businesses at least $85 million a year – more than employee theft, burglary, robbery and vandalism combined,†Ms Duffy added.
GuestTRAX can be accessed via www.hmaa.com.au
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