Jet2 bills ‘disruptive passenger’ for RAF jet diversion

Thursday, 18 Jul, 2019 0

Jet2.com has banned an ‘extremely disruptive’ passenger for life and is billing her for more than £85,000 to cover the cost of a diversion escorted by RAF jet fighters.

Chloe Haines, of Maidenhead in Berkshire, was arrested by Essex Police upon landing back at London Stansted on suspicion of assault, criminal damage and endangering an aircraft and was released on bail until August 21.

She is accused of being aggressive and abusive and trying to open aircraft door during the flight.

The flight, bound for Dalaman, had to be diverted back to London and the RAF scrambled two Typhoon fighters to escort the aircraft to Stansted.

Jet2 has now released a statement saying it is supporting the authorities with their investigation and is banning the passenger from its flights and ordering her to pay £85,000.

Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Miss Haines’ behaviour was one of the most serious cases of disruptive passenger behaviour that we have experienced. She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers.

"As a family friendly airline, we take an absolutely zero tolerance approach to disruptive behaviour, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion."

Bev

Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.

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