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Kimpton and Sun Country top new customer satisfaction list
Kimpton Hotels, Sun Country Airlines and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction in the lastest results of the Market Metrix Hospitality Index.
For the first time Rosewood Hotels & Resorts scored highest in Customer Satisfaction among Luxury Hotels and outpaced Ritz-Carlton.
Also for the first time, Sun Country Airlines took the top spot in customer satisfaction among all airlines.
Among rental car companies, Enterprise continues its industry dominance with overall satisfaction and loyalty scores widening the gap over its competition. Overall customer satisfaction with rental car companies is up from last year and remains unchanged for 2007 despite rising fuel prices.
Report by David Wilkening
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