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New Abacus solution for those mundane tasks
Abacus International has launched a new solution for those mundane but necessary tasks that can consume so much of a travel agent’s time each day.
Abacus AutomationHub has been designed to automate business process and eliminate time-consuming manual tasks, working in the background around-the-clock.
The solution comes with a set of ready modules that will further help agency improve their operational efficiency.
Studies indicate that travel consultants can spend as much as 72% of their daily hours on various routine tasks such as finishing PNRs and checking queues.
Abacus said in a statement that apart from the potential risk of errors from the repetitive and manual nature of these tasks, these activities also took up valuable resources which could otherwise be focused on customer engagement and sales generation.
"Abacus AutomationHub is all about doing more with less – enabling our agency customers to win more of the travel pie, and to do so profitably, by driving business efficiency as a competitive advantage," said Brett Henry, vice president, commercial and marketing, Abacus International, speaking at the event.
Abacus AutomationHub can fully automate essential but time-consuming tasks such as schedule change notification, waitlist status processing and itinerary delivery.
Fully hosted by Abacus, Abacus AutomationHub can be personalised and works non-stop during and outside office hours, keeping travel agencies running at full throttle around-the-clock.
"Time is a commodity that is of utmost importance to travel agents and this solution ensures that those tedious but essential tasks are never missed," Henry said.
A modular solution, Abacus AutomationHub can be configured, combined and extended to implement process workflows based on specific business needs.
This allows for it to be implemented in progressive phases, adapting as the travel agency expands and evolves.
by Ian Jarrett
Ian Jarrett
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