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Online check-in doubles among Heathrow passengers
The use of online check-in has doubled in a year to 20% of passengers at London Heathrow, according to the latest SITA Passenger Self-Service Survey.
The survey conducted at three major airports earlier this year found the figure was 32% at Atlanta and 13% at Hong Kong.
Dominique El Bez, SITA director for portfolio marketing, said: “With 93% of respondents declaring they are positive towards online booking, there is a clear signal to airline and airport planners.
“Similarly, the growth in the preference towards using self-check-in, when passengers knew it was available to them (from 53% to 66%), is a critical pointer to the future, confirming that do-it-yourself travel is irreversibly changing the face of our industry.”
By Bev Fearis
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Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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