SITA biometric tech transforms Kuala Lumpur passenger experience

Monday, 16 Dec, 2021 0

Domestic and international passengers flying out of Kuala Lumpur International Airport (KUL) can now benefit from new SITA biometric-enabled self-service touchpoints following a significant tech upgrade.

The extensive technology deployment features a hardware and software overhaul, including introducing more than 100 SITA biometric-enabled self-service Smart Path kiosks – the TS6, SITA Smart Path Bag Drop, and an IT infrastructure refresh.

SITA’s brand-new slimline TS6 kiosks are available from December 2021 and feature wireless connectivity.

The kiosks are ready and enabled for SITA Flex and the next generation of common-use API-based services that enable a low-touch, fully mobile passenger experience.

The new SITA Smart Path TS6 kiosk was the winner of the 2021 IF Design award and can be customised to fit with the airport’s brand design and specific customer needs.

The modular design also means enhancements and modifications can be made without replacing the entire kiosk.

As part of the software updates, Malaysia Airports has migrated to Windows 10 and upgraded its CORE servers, network equipment, and Baggage Reconciliation System to.

The upgrades are part of a broader transition from Airport 3.0 to Airport 4.0, which requires a fully integrated digital ecosystem for a seamless passenger journey.

Sumesh Patel, President, Asia Pacific, SITA, said: "Ensuring fluid passenger experiences while balancing operational efficiency is a high priority for airports globally. With this deployment, we’ve delivered on both elements, future-proofing the airport for a touchless journey via enhanced biometric capability."

SITA will continue its role as an innovation partner to Malaysia Airports, with planned proof of concepts looking at single token and touchless journeys to improve the passenger experience.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

Greater Fort Lauderdale’s assortment of adventures awaits you. Whether you want to relax on the beach as the sound of...

City Cruises is a leading operator of sightseeing, dining and charter services operating in London, York and Poole. We offer...

It’s easy to find perfection in Santa Barbara, but what if there was even more of your favorite finds, activities,...

MGM Resorts International (NYSE: MGM) is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels...

The Detroit Metro Convention & Visitors Bureau (DMCVB) is the only organization that promotes metro Detroit regionally, nationally and...

At Wilderness Safaris we believe in creating life-changing journeys and have been doing so for over 39 years. Our purpose...

NSW, Australia Welcome to New South Wales – a place to feel free, feel alive, feel new. As the official...

Ensuring our guests have an unforgettable experience while sailing with us is paramount; however, your health and safety remains our...

Atout France guides and supports the French regions with their development strategy and helps set up investment projects in order...

Located in the heart of the Northeast and within easy driving distance of a third of the population of the...

From the beginning, ATI’s philosophy has been “innovation, not duplication.“ Developing specialized technology solutions to connect over 30,000 accommodation, attracti...