United Kingdom
United States
Asia Pacific
SITA biometric tech transforms Kuala Lumpur passenger experience
Domestic and international passengers flying out of Kuala Lumpur International Airport (KUL) can now benefit from new SITA biometric-enabled self-service touchpoints following a significant tech upgrade.
The extensive technology deployment features a hardware and software overhaul, including introducing more than 100 SITA biometric-enabled self-service Smart Path kiosks – the TS6, SITA Smart Path Bag Drop, and an IT infrastructure refresh.
SITA’s brand-new slimline TS6 kiosks are available from December 2021 and feature wireless connectivity.
The kiosks are ready and enabled for SITA Flex and the next generation of common-use API-based services that enable a low-touch, fully mobile passenger experience.
The new SITA Smart Path TS6 kiosk was the winner of the 2021 IF Design award and can be customised to fit with the airport’s brand design and specific customer needs.
The modular design also means enhancements and modifications can be made without replacing the entire kiosk.
As part of the software updates, Malaysia Airports has migrated to Windows 10 and upgraded its CORE servers, network equipment, and Baggage Reconciliation System to.
The upgrades are part of a broader transition from Airport 3.0 to Airport 4.0, which requires a fully integrated digital ecosystem for a seamless passenger journey.
Sumesh Patel, President, Asia Pacific, SITA, said: "Ensuring fluid passenger experiences while balancing operational efficiency is a high priority for airports globally. With this deployment, we’ve delivered on both elements, future-proofing the airport for a touchless journey via enhanced biometric capability."
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Dozens fall ill in P&O Cruises ship outbreak
BA suspending all Heathrow to Abu Dhabi flights
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel