SITA to transform passenger ferry ops at Singapore Cruise Centre

Wednesday, 06 Nov, 2024 0

Aviation and travel tech firm SITA signed a deal with Singapore Cruise Centre (SCC) to digitise the passenger experience.

SITA will deliver its tech solutions, Smart Path hardware and Flex as a Service at Tanah Merah Ferry Terminal (TMFT) and HarbourFront Ferry Terminal (HFFT).

This includes biometric-ready kiosks, self-bag drop, and gates.

Singapore Cruise Centre is also adopting SITA’s Flex as a Service across all passenger processing touchpoints, which enables responsive passenger processing.

The ferry terminals, which offer services to Indonesia’s Riau Islands and the south-eastern coast of Peninsular Malaysia, handle about seven million passengers annually.

Sumesh Patel, President of Asia Pacific at SITA, said: “Seamless travel, by air, sea, or land is one of the drivers of growth for the travel and transport industry.”

“Transport hubs see a need to quickly digitalise their infrastructure to remain ahead of the curve.”

The project involves the installation of 45 SITA Smart Path Kiosks across both terminals, also providing a platform for biometric authentication implementation in the future.

Ten SITA Smart Path Bag Drop solutions will streamline the bag check-in process with SITA’s TS6 Kiosks.

Additionally, there will be 13 new SITA Smart Path Gates for boarding procedures.

SCC will integrate its new cloud-based Departure Control System (Cruise and Ferry Operation System) via SITA Flex.

SITA says this project will significantly improve passenger processing capabilities.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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