Southwest Airlines says its flight credits will never die. The expiration date is being removed.
The airline calls it ‘ultimate flexibility that is unmatched in the industry.’
Travelers who cancel a non-refundable flight at least 10 minutes before departure time are entitled to a credit with the airline, and no change fees.
“Introducing this change in our policy is part of a massive effort to improve the things that are most important,” says Tony Roach, VP of customer experience.
