Kiosks that allow baggage processing in less than a minute?
Hawaiian Airlines has installed four check-in kiosks that could be a model for other programs.
The airline hopes that at least 300 passengers a day will use the new kiosks to punch in details about their trip, get a consolidated boarding pass and luggage tab, and zip in and out of the airline’s Honolulu terminal.
Using technology to create consumer-oriented services is part of Hawaiian’s 2005 theme to provide more hassle-free experiences, said Blaine Miyasato, vice president of customer service.
If this first-of-a-kind baggage program works, Hawaiian plans to expand it.
Report by David Wilkening
