Pan Pacific Hotels chief executive Patrick Imbardelli has said that keeping hold of skilled employees is the Asian hospitality industry’s greatest challenge.
He told Bloomberg News that the loss of workers was especially critical in Bali, Myanmar and Manila
Workers were choosing to seek jobs overseas or take up employment opportunities with banks, insurance companies and airlines, "which are focusing more on service and presentation", he said.
"The single biggest challenge we have is the talent crunch," Imbardelli said. "The shortage is across the board, from front-office managers to top management."
Pan Pacific is conducting more training to retain workers. There is "a lot more focus on succession planning, a lot more focus on developing the people," he said.
The Pan Pacific group has two hotels under construction in Singapore and three in China.
