Thistle has become the first hotel group to be acknowledged with full Hospitality Assured accreditation throughout its entire portfolio.
The group, which is currently undergoing a £100 million refurbishment programme, surpassed the strict assessment criteria within all of its hotels across the UK.
A quarter of its hotels achieved the highly-regarded ‘world class’ status .
Created by the industry’s professional body, the Institute of Hospitality, the Hospitality Assured mark of approval is measured by independent, experienced quality assessors.
The assessors critically analysed each of Thistle’s individual properties against 10 customer-related steps, including customer research, operational planning, standards of performance, training, development and customer satisfaction improvement.
Ann Corrigan, managing director of Hospitality Assured, said: “The Hospitality Assured standard demands high quality standards and strong evidence of customer satisfaction, making it no mean feat for businesses across the industry. “
