TM Insider 192

The TravelMole Insider – Issue 192
ISSN 1474-2292
4 April 2002
http://www.travelmole.com

FEATURE: Temporary staffing strategies, by New Frontiers
http://www.travelmole.com/item/74885

LATEST PRESS POSTINGS
Sabre signs deal with UK’s leading Uniglobe franchisee
April news from Switzerland
French operator Boomerang selects Sabre as technology provider
Sabre and Cyberes sign exclusive international agreement
Luxury villa specialists at home with Travelink
RWA internet booking engines in over 500 agency sites in Germany
http://www.travelmole.com/news/press

LATEST INDUSTRY NEWS
1. BA to receive GBP 6.5m from UK government for CO2 reduction
2. Qantas to launch low-cost airline in October
3. BA slashes domestic fares to compete with low-cost carriers
4. KLM boosts aerospace sector with massive aircraft order
5. United Airlines makes major CRM investment
6. CAA updates ATOL disclosure rules
7. CAA pleased with number of ATOL renewals
8. Travel Technology Initiative adds five more names
9. USA Networks buys TV Travel Group for GBP 70m
10. Atinera names Stuart Winter ceo
11. Walt Disney Travel Company UK drops air-inclusive packages
12. Aspen Skiing Company wins ‘innovative green business’ award
13. Max Starkov: Online distribution strategy
14. Steve Connell: Using CRM – the intelligent hotel of tomorrow
15. TravelMole Site of the Week: befly.com
16. The TravelMole Interview: Roberto Da Re, Dolphin Dynamics

A message from Farebase:
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industry. Book both consolidated AND published airfares ONLINE
in a single search. View our consolidated and charters and lates
databases. Links to hundreds of useful travel web sites.
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EDITOR’S NOTE

Any Answers? Any Answers? Any Answers? Any Answers?

You can now submit and answer trade-related queries directly on
TravelMole. Some recent postings asked…

What has been the impact of the Internet on consumer purchasing?
Are Frequent Flyer Programmes really CRM?
What has been the impact of the Internet on travel agents?
Do you have any contacts for airline fare consolidators?
Which GDS should I use?

Read these and other questions and how others have answered:
http://www.travelmole.com/community/anyanswers

As with TravelMole’s news, this section is fully searchable by
keyword and topic.

Best wishes

Richard Hammond
mailto:[email protected]

LATEST INDUSTRY NEWS
Breaking Stories: http://www.travelmole.com/news/index.html

1. BA to receive GBP 6.5m from UK government for CO2 reduction
~~~~~~~~~~~~~~~~~~~~~~~~~~
British Airways is due to receive GBP 6.5 million from the UK
Government through taking part in a new scheme to reduce
greenhouse gas emissions.
http://www.travelmole.com/item/76976

2. Qantas to launch low-cost airline in October
~~~~~~~~~~~~~~~~~~~~~~~~~~
Qantas has announced that it will launch its low-cost
international airline, Australian Airlines, in October,
providing employment to thousands of former employees of Ansett,
the rival Australian carrier which collapsed last month.
http://www.travelmole.com/item/77018

3. BA slashes domestic fares to compete with low-cost carriers
~~~~~~~~~~~~~~~~~~~~~~~~~~
British Airways has launched a change to its fare structure on
key routes within the UK to counter the competition from the
no-frills sector.
http://www.travelmole.com/item/76854

4. KLM boosts aerospace sector with massive aircraft order
~~~~~~~~~~~~~~~~~~~~~~~~~~
Dutch airline KLM has announced details of a massive fleet
replacement programme which will reduce the number of aircraft
types it operates from four to three.
http://www.travelmole.com/item/76731

5. United Airlines makes major CRM investment
~~~~~~~~~~~~~~~~~~~~~~~~~~
United Airlines is working with IBM on a powerful customer
relationship management system that it believes will improve
customer service and eventually lead to cost savings.
http://www.travelmole.com/item/76773

6. CAA updates ATOL disclosure rules
~~~~~~~~~~~~~~~~~~~~~~~~~~
The CAA’s Consumer Protection Group has reviewed its rules on
ATOL information and logos in travel firms’ advertising.
http://www.travelmole.com/item/76852

7. CAA pleased with number of ATOL renewals
~~~~~~~~~~~~~~~~~~~~~~~~~~
The Civil Aviation Authority has said the number of companies
who have chosen not to renew their ATOL licences was lower than
last spring and similar to March 2000 figures.
http://www.travelmole.com/item/76752

8. Travel Technology Initiative adds five more names
~~~~~~~~~~~~~~~~~~~~~~~~~~
Five more companies are to join the Travel Technology Initiative
(TTI), taking its total membership to 100 companies.
http://www.travelmole.com/item/76736

9. USA Networks buys TV Travel Group for GBP 70m
~~~~~~~~~~~~~~~~~~~~~~~~~~
Expedia parent USA Networks has bought the TV Travel Group
comprising the TV Travel Shop channels in the UK and Germany in
a GBP 70 million deal.
http://www.travelmole.com/item/76812

10. Atinera names Stuart Winter ceo
~~~~~~~~~~~~~~~~~~~~~~~~~~
Technology provider Atinera has announced that Stuart Winter has
been appointed Chief Executive Officer.
http://www.travelmole.com/item/76847

11. Walt Disney Travel Company UK drops air-inclusive packages
~~~~~~~~~~~~~~~~~~~~~~~~~~
The Walt Disney Travel Company UK has announced it is to drop
flights from its product portfolio for 2003. The company will
concentrate on its hotels and theme park business, “in line with
consumer demand”.
http://www.travelmole.com/item/77022

12. Aspen Skiing Company wins ‘innovative green business’ award
~~~~~~~~~~~~~~~~~~~~~~~~~~
The Aspen Skiing Company has been recognised by Business
Enterprises for Sustainable Travel (BEST) for its efforts to
preserve the environment.
http://www.travelmole.com/item/76917

13. Max Starkov: Online distribution strategy
~~~~~~~~~~~~~~~~~~~~~~~~~~
Max Starkov, Chief eBusiness Strategist at Hospitality eBusiness
Strategies, takes a closer look at total online distribution
channel strategy.
http://www.travelmole.com/item/76728

14. Steve Connell: Using CRM – the intelligent hotel of tomorrow
~~~~~~~~~~~~~~~~~~~~~~~~~~
Steve Connell, general manager, travel, leisure and business
Services, BT Major Business, explains how CRM technology could
revolutionise the hotel industry.
http://www.travelmole.com/item/76873

15. Site of the Week: befly.com
~~~~~~~~~~~~~~~~~~~~~~~~~~
It can’t have escaped your notice that British European Airways
are advertising their new website, flybe.com. Founded in 1979 as
Jersey European, they have continued to expand their fleet and
services, changed their name to British European, and are now
the UK’s third-largest scheduled airline.

TravelMole’s reviewer Adrian Mann says: “I really wanted to like
this site, and in the main I do. But the missing pages, pop-up
windows and other minor niggles really take the shine off it. I
tried the site over a few days to make sure I hadn’t caught it
on a bad day, but the errors persisted. One would think if
they’ve invested all that time and money in producing and then
advertising the site, they would have tested it more thoroughly,
and implemented a method of continually monitoring it in order
to catch and fix the problems.”
Read his full review:
http://www.travelmole.com/featured_sites.html

16. The TravelMole Interview: Roberto Da Re, Dolphin Dynamics
~~~~~~~~~~~~~~~~~~~~~~~~~
Investing in technology is the only way agents can make a living
in a low commission environment, according to Roberto Da Re
managing director of travel software firm Dolphin Dynamics. Mr
Da Re told TravelMole that he continues to be surprised at the
number of agents who try to earn a living in a “manual”
environment.
http://www.travelmole.com/item/76809

FEATURE: Temporary staffing strategies, by New Frontiers
~~~~~~~~~~~~~~~~~~~~~~~~~~
The travel industry has reluctantly used temps in the past to
cover holiday, sickness and maternity leave. Temps have been
seen as expensive and a luxury – but are they? In uncertain
times, businesses need flexibility. Will recruiting temporary
staff be both cost effective and productive? Specialist
recruitment consultant New Frontiers debates the advantages and
disadvantages of recruiting temps as a profitable staffing
strategy.
http://www.travelmole.com/item/74885

CAREERZONE
This week on TravelMole there are 85 travel-related job
vacancies, all listed at:
http://www.travelmole.com/cgi-site/tmjobs.cgi
If you want to be the first to know about a new vacancy that
matches your own interests, just set up a Job Vacancy Alert and
we’ll send you an email as soon as the job is posted.
http://www.travelmole.com/cgi-site/tmjprofile.cgi?action=insert

TRAVEL DEALS FOR THE TRAVEL TRADE
TravelMole, in association with idDeals, brings you the
opportunity to get exclusive travel trade and airline staff
discounts at a range of properties at home and abroad:

South Africa safari: Kruger Express, 10% off.
France, Loire valley: Relax in your own cottage, from 238 GBP/wk.
England, Lake District: Cumbria Grand Hotel, 27% off.
Bali: Luxury at the Melia Benoa hotel, 47 GBP per person.

Please note these discounts are only available to serving travel
agents or airline staff and their travelling companions. For
full details of these offers, go to:
http://www.travelmole.com/item/69822

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