The U.S. Transportation Department confirmed it plans new rules to require airlines to refund fees for delayed bags. It will also mandate refunds for services not delivered like onboard Wi-Fi disruption.
Its proposal is open for public comment for 60 days. A ‘significantly delayed checked bag’ is one not delivered to a passenger within 12 hours or within 25 hours for international flights.
The DOT estimates consumers could see refunds of more than $10 million annually in refunded bag fees.
