Travel Network Group introduces new membership team

Thursday, 19 Sep, 2014 0

Travel Network Group has announced its membership team, headed by newly-appointed group membership services director, Lisa Henning.

In July, it made a commitment to members that it would invest in ensuring that every member across its 800-strong group would have a dedicated membership resource.

The new team of six have either been newly recruited into the group, or are members of the existing membership team who have been given additional responsibilities.

Reporting to Henning are Catheryn Morrissey, Tracy Smith, Robert White and Nicky Deadman.

Crystal Hunter, head of membership services and Karen Oates, head of retail, will also have a number of members assigned to them on top of their current remit.

Group managing director Gary Lewis said: "This new team of membership services managers represents a significant investment in how we service our members and feedback so far has been fantastic.

"This team will take a far more personal approach to members – getting to know their individual businesses better and understanding their specific needs in more detail.

"They will also work very closely with the commercial team and our business partners to ensure that members are getting the most out their membership with us and taking full advantage of the best commissions and rewards available.

The group has also set up an emergency support line on Saturdays that is operational from 1000 – 1700, and extended this service to offer advice and guidance to members on any issues that arise on a Saturday.

Travel Network Group’s overseas conference will take place in Croatia next month (3-5 October).

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Bev

Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.

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