TATA Group owned Air India has rolled out a real-time baggage tracking tool on its website and app.
It comes in response to many complaints about delayed and mishandled baggage.
The airline claims it is a comprehensive tracking system that only a few other airlines globally can match.
It enables passengers to track the location throughout the journey.
It will provide status updates at various stages like check-in, security clearance, loading the aircraft, and when it arrives at the baggage claim area.
“The status coverage includes all important baggage touch points where baggage tracking technology is available,” the airline said.
