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BA apologises for IT glitch at Heathrow
British Airways has apologised to customers after an IT glitch led to major queues at Heathrow Terminal 5 yesterday.
The airline said the problems, which affected check-in and bag drop, were resolved ‘as quickly as possible’ and took place on what was already a busy morning.
One frustrated passenger posted pictures of long queues and tweeted: "@British_Airways you utter shambles. 2hr+ wait, 7-lane queue for Club bag drop. Desks unmanned, ppl missing flights."
The airline said no flights were delayed as a result of the problems.
The recently-installed system also failed last month but a spokesman for BA denied there were ongoing issues with it.
"Ten million passengers have already used our new check-in system as we introduce it around the world," he said.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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