British Airways has apologised to a TV presenter after he posted a Youtube video complaining about the state of his first-class seat on a flight to St Lucia.
Owen Thomas, a former BBC and CNN presenter, claimed there were stains, food and dirt on the seats he’d booked as a treat for himself and his wife.
Thomas said he’d only managed to afford the ‘mega-treat’ to the Caribbean after years of saving and collecting air miles.
However, he slammed the flight as ‘disgusting’ and renamed the cabin ‘Filth Class’.
British Airways said: "We have contacted our customer to apologise. We are very sorry that on this occasion we have fallen short of our usual high standards.
"We pride ourselves on delivering a relaxing and pleasant experience in First, and are taking immediate action to address this issue."
