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Customer relations focus for TTI conference
Top level speakers are lined up for TTI’s Spring conference on April 29 at Savoy Place, London.
Under the theme ‘CRM in a Disloyal World’, the conference will look at how the web has made it easy for consumers to shop around.
Delegates can hear about the latest CRM techniques, how to build relationships with customers when they are purely online and learn from travel companies that are already practicing good CRM.
Speakers include Xavier Vallée, head of marketing, Avis Rent a Car, Peter Matthews, chief executive officer, Nucleus, Helen Litvak, general manager CRM, Virgin Holidays and Jeremy Acklam, business development director, thetrainline.com.
By:Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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