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Ebookers trials Live Chat feature
Ebookers.com has begun trialing a Live Chat feature in the UK.
The instant messenger support service is designed to give customers additional online support when searching for or booking hotels, holidays and flights.
“Our new Live Chat feature is already receiving positive feedback from customers, especially from consumers with impaired hearing who have highlighted how the service has provided them with an easy channel for their enquiries,†said president Tamer Tamar.
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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