Etihad Airways is rolling out a new Skypad digital tool to enhance the inflight passenger experience.
Skypad has been developed in-house by Etihad’s Digital Transformation and Innovation team.
Cabin crew serving in premium cabins have begun receiving tablets equipped with the Skypad application and other tools.
These devices enable crew members to access real-time flight updates, ensuring each guest’s needs are addressed promptly.
“At Etihad, we’re committed to embracing technology that enhances our guests’ journey,” said Turky Alhammadi, Director of Product Development & Hospitality at Etihad Airways.
Skypad’s Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience.
The system’s real-time inventory tracking enables precise management of onboard resources, so reducing waste.
Etihad plans to add future enhancements to Skypad to further personalise the guest experience.
The overall goal is to create a more seamless journey for passengers, from booking to arrival at their final destination.
