The Foreign & Commonwealth Office has launched its one to one travel advice via Twitter following a two month trial.
The service is provided by the FCO’s dedicated travel advice and consular teams, who are online to answer questions between 9am and 6pm weekdays, UK time, and aim to respond within 30 minutes.
Outside of these times questions are only answered in the event of a crisis situation. Others are picked up at the start of the next working day.
Many queries will be replied to on Twitter but if inquiries involve personal information, they will be taken offline.
The FCO said the new Twitter-based service responds to increasing customer demand for more accessible information and services online and follows a two-month pilot phase to trial the service and train staff involved in the delivery.
Queries about anything from passports, visas, travel safety and problems abroad should be sent to @FCOtravel
