SYDNEY – The Frequent Flyer Gazette website has been canvassing its members on their experiences with Qantas: The good, the bad and the average.
The overwhelming consensus is that Qantas provides a mediocre “nothing to write home about†kind of service. It is neither exceptionally good nor exceptionally bad.
However, some of the FFG members did place themselves firmly on one side of the debate and raised some interesting arguments.
At the very top of the “Good list†was the reliability of the Qantas brand and the consistency of the service.
Members also acknowledged that when delays or other mistakes are made, Qantas are first-class in smoothing over their bungles.
The Qantas flight attendants and ground crew also received praise for being professional and friendly.
The extensive partner network and the lush lounge access was also heralded by Qantas fans as definite “prosâ€.
The line most trumpeted by the “con†camp was that Qantas charge a premium price for an average product.
The lack of check-in staff, poor quality meals and the recent “enhancements†to their frequent flyer scheme which charges for exit-row seats were seen as definite disadvantages.
The rise in the low-cost carrier market, providing cheaper alternatives with a similar level of service, was also seen as another reason for steering clear of Qantas in the next decade.
Many members however conceded that notions of “value†are highly subjective.
More at http://frequentflyergazette.com.au
