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Jet2.com tops consumer online poll
Leeds-based budget carrier Jet2.com has topped a poll as the best airline running flights through UK airports.
The airline achieved an average score of nine out of ten for the quality of its service, and was praised by customers for its excellence in reliability, customer service and value for money.
BMI, First Choice, Thomas Cook and EasyJet also came out favourably from the survey with ratings above five out of ten, whilst US carriers American Airlines, United Airlines and US Airways all scored poorly. Iberia came bottom.
The findings come from customer ratings on UK consumer review website ReviewCentre.com, which allows users to comment on and rate 200 airlines, based on their experiences during flights.
Gaynor Holt, chief operations officer at Resource Team, which runs the website, said: “The fact that many people consider Jet2’s service quality to be better than established names such as BA and American Airlines is a great achievement – and a wake-up call for the big-guns.
“Competition for passengers is higher than ever, so the quality of service that airlines provide has become crucial – people are looking for cheap, hassle-free flights, and feedback from other customers can play a large part in the decision process.”
The results of the ratings are:
Jet2.com 9.0
bmi 6.8
Continental Airlines 6.3
Singapore Airlines 6.3
Thomas Cook 6.0
Virgin Atlantic 5.8
EasyJet 5.4
British Airways 5.2
bmi baby 4.7
Ryanair 4.7
Emirates 4.7
MyTravel 4.6
Monarch Airlines 4.3
KLM 4.3
United Airlines 4.2
American Airlines 3.2
Thomsonfly 3.0
US Airways 2.5
Iberia Airlines 2.2
by Phil Davies
Phil Davies
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