United Kingdom
United States
Asia Pacific
Lost your bag? SITA will find it
KUALA LUMPUR – An airport kiosk which allows passengers to check the status of delayed or missing baggage has been demonstrated at the IATA annual meeting by the air transport IT specialist, SITA.
The WorldTracer kiosk allows passengers to check on the status of their delayed bags over the web and to file “missing bag†reports without having to queue and talk to an agent.
The kiosk has a web-link to SITA’s WorldTracer software used by more than 440 airlines and ground handlers.
Catherine Mayer, vice president SITA Airport Solutions, said, “Passengers rank check-in baggage arriving on time as second in importance for a pleasant journey after the flight arriving on time.
“Using these kiosks passengers can scan their bag tags and enter their contact details. The passenger can then generate a claim and continue their journey without having to queue at a service counter.
“A unique claims ID number allows the passenger to remain informed of the status of their baggage, either through a dedicated web site or a call centre.
“Our WorldTracer application will be able to provide them with instant feedback on the status of their bags, 99.9 percent of which are successfully traced and reunited with their owners within 48 hours or less.â€
Last year the WorldTracer database showed a mishandling rate of 14.28 bags per thousand passengers worldwide, compared to 18.86 per thousand in 2007.
Ian Jarrett
Exploring Brooklands Museum with Alex Patterson
Global Tourism Challenges and Upcoming Events: A Conversation with Don Welsh
Peebles Barbeque: A Legacy of Flavor and Tradition
Exploring Bok Tower Gardens with Erica Smith
Rue’s Living Water Boat Cruises: Exploring Winter Haven’s Chain of Lakes
Durango and Silverton Railroad: A Timeless Journey Through History and Scenic Beauty
Walt Leger on New Orleans’ Resilience and Major Events Ahead
Cindy Mackin Shares Estes Park’s Winter Thrills
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
Qatar Airways adding Manchester flights
EU entry-exit system delayed again
Jet2 unveils Samos as new Greek destination for summer 2026
ATC strike in Greece could disrupt flights this week
Carnival Cruise Line hosts Prague getaway for Fun Ambassadors