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Lost your bag? SITA will find it
KUALA LUMPUR – An airport kiosk which allows passengers to check the status of delayed or missing baggage has been demonstrated at the IATA annual meeting by the air transport IT specialist, SITA.
The WorldTracer kiosk allows passengers to check on the status of their delayed bags over the web and to file “missing bag†reports without having to queue and talk to an agent.
The kiosk has a web-link to SITA’s WorldTracer software used by more than 440 airlines and ground handlers.
Catherine Mayer, vice president SITA Airport Solutions, said, “Passengers rank check-in baggage arriving on time as second in importance for a pleasant journey after the flight arriving on time.
“Using these kiosks passengers can scan their bag tags and enter their contact details. The passenger can then generate a claim and continue their journey without having to queue at a service counter.
“A unique claims ID number allows the passenger to remain informed of the status of their baggage, either through a dedicated web site or a call centre.
“Our WorldTracer application will be able to provide them with instant feedback on the status of their bags, 99.9 percent of which are successfully traced and reunited with their owners within 48 hours or less.â€
Last year the WorldTracer database showed a mishandling rate of 14.28 bags per thousand passengers worldwide, compared to 18.86 per thousand in 2007.
Ian Jarrett
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