MAS opts for zero commission in UAE

ABU DHABI – – Malaysia Airlines is introducing a zero commission distribution policy effective August 1 in the UAE.

All tickets issued on Malaysia Airlines’ documents by travel agents will be non commissionable.

Currently, MAS offers a base seven percent commission to UAE travel agents.

Merina Abu Tahir, Malaysia Airlines’ regional general manager, said the move to zero commission model was in line with the current business trend “where many airlines have moved towards zero percent commission levels for market fares, including in the UAE”.

Malaysia Airlines will introduce a seven percent service fee for transactions at its offices in Dubai and Abu Dhabi.

Merina added, “The travel market place has changed significantly where customers now can engage directly with travel suppliers. Customers who transact through our internet booking facility will not be charged service fees.”