British Airways will further damage its brand if it outsources its calls centre roles, according to the travel industry.
The airline admitted last week that it was reviewing its calls centres in Newcastle and Manchester as part of a review of its global operations.
It said that as part of the review, it was talking to outsourcing firm Capita.
However, in a TravelMole poll, almost 74% of those responded agreed that outsourcing the jobs in the north of England was ‘another nail in the BA brand coffin’.
