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Qantas defends check-in delays
Qantas has defended the introduction of passenger self check-in despite reports of customer frustration with long queues.
Qantas says 63 per cent of customers are now using the system since it was introduced at Perth Airport six months ago.
Regional manager Ian Gay says it is working well despite the line-up.
“I don’t get a lot of complaints about it but I do acknowledge that at Perth Airport there will be peak times where people will queue in any particular check-in process that we introduce,” Mr Gay said.
“You will not be able to walk up to a check-in, or an ATM or quick check machine at the peak of peaks and expect to not have some form of queuing.
“If it was quicker using more and more counters and building more counters and more staff, then we’d do it that way.
“But I think that quick-check machines and ATM machines for people to get cash, this is technology that is working for people, it’s not working against them.”
Graham Muldoon
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