Norwegian Cruise Line, which started service to Hawaii in July, says its plans to offer about $560,000 in refunds to passengers who have experienced sub-par service, according to the Associated Press.
The cruise line’s Pride of Aloha was the company’s first US-flagged ship with an all-American crew.
“The company has faced a number of start-up challenges that have affected some of the Pride of Aloha’s guests’ experience,” NCL America, Miami-based Norwegian’s American subsidiary said in a statement.
Prior to launching service in Hawaii, NCL canceled a two-night, travel-agent cruise out of San Francisco in June.
NCL said it would refund half of passengers’ service charge — about $35 per person for a seven-day cruise — and issue credits worth 20% of the cruise portion of the Pride of America cruises. The average cruise cost between $800 and $1,000, said AP.
The Pride of Aloha is only the first of three ships planned to sail in Hawaii.
Report by David Wilkening
