United Kingdom
United States
Asia Pacific
SITA: Digitalization the solution to mishandled baggage
The global mishandled baggage rate has spiked by 24% in 2021 as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022.
The report shows passenger traffic has evolved since 2020, with most of the 2021 recovery being driven by domestic travel, but the resumption of international and long-haul flights is contributing to an increase in mishandling.
Transfer bags account for most mishandled bags.
An increase in long-haul flights with connections in 2021 has pushed up the bags delayed at transfer to 41%, which is a four-point increase from 2020.
The mishandling rate at the global level on international routes is 8.7, yet only 1.85 for domestic routes.
At a global level, the likelihood of mishandling a bag is about 4.7 times higher on international routes compared to domestic.
Airlines, ground handlers, and airports downsized during the pandemic, which has impacted resources for baggage management.
David Lavorel, CEO, SITA, said: “The industry now needs to do more with less. As we emerge from the pandemic, our customers’ focus remains on safely managing the end-to-end transport of passengers’ baggage.”
“There is significant pressure to increase operational efficiency, which is accelerating digitalization.”
In 2021 investment in self-service initiatives continued to increase.
A large majority of airports and almost all airlines are prioritising touchless bag tagging options that rely on kiosks and passengers’ mobile devices.
Three-quarters of airports are planning to make touchless unassisted self-bag drop available by 2024.
“We will continue to collaborate and support the industry to reduce mishandled baggage rates while driving operational efficiencies,” said Lavorel.
Ray Monty
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Boy falls to death on cruise ship
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel