Subject: RE: Terminal Complaint 180309 Sydney Airport Feedback Jo
Date: Thu, 19 Mar 2009 10:21:25 +1100
From: [email protected]
To: kainwoman
Dear Jo
I was sorry to learn you are unhappy withy so many aspects of our International Terminal.
As you may be aware we are currently undergoing a major upgrade of our Terminal. We hope you will be impressed with the improved services and facilities once this has been completed.
With regard to the flooring outside the AQIS/ ACS front office, we have been looking at various options to these repairs which unfortunately have taken longer than we would have liked. We are however working on this and hope to have this matter rectified in the very near future.
Thank you for taking the time to write and allowing us an opportunity of addressing your concerns.
Regards
Sebastian Zagarella
Customer Service Standards Officer
Tel: +61 2 9667 6473
Original Message—–
From: jo [mailto:kainwoman]
Sent: Wednesday, 18 March 2009 9:38 AM
To: Webmaster
Subject: Complaint 180309 Sydney Airport Feedback
Submited: Wednesday, 18 March 2009 at 09:38
Name: jo
Email: kainwoman
Country: Australia
Nature: Complaint
Comment: The whole airport is a pig pen, dirty walls,doors, a/c ducts in arrival halls are dirty, staff walk ways dirty,wires hanging down and sparks from lights etc etc, I could go on but it is a long list.
