Thomson Cruises sailed into choppy waters last night when a BBC documentary programme aired in response to unhappy passenger complaints.
Watchdog reporters went undercover onboard the operator’s ship Thomson Dream for five days to investigate issues surrounding the air conditioning and plumbing.
Parent company TUI say the complaints were outweighed by the vast majority of people who enjoyed the cruise.
Said Tui UK and Ireland communications director Christian Cull said: “We’re naturally sorry to hear that some of our customers did not enjoy their time on board Thomson Dream this summer.
“The fuller picture is far more positive, however. The majority of our customers have told us they enjoyed a fantastic holiday with us. For example, 94% of customers rated the experience as good or excellent at the time Watchdog’s team were onboard.
by Dinah Hatch
