TM Insider 180

The TravelMole Insider – Issue 180
ISSN 1474-2292
19 February 2002
http://www.travelmole.com

LATEST PRESS POSTINGS
UK leisure tourism set to capitalise on business visitor benefits
World Travel Holdings: Aerotech Europe launches Fare1Pro
Sabre: Navigant Int is first UK customer for Corporate.Res
Intrepid: International Year of Mountains
http://www.travelmole.com/news/press

REGULAR FEATURES
Site of the Week: Traveladvisoryservice.com
People in the Trade: Tiffany Hall, Head of UK & Ireland Sales, BA

LATEST INDUSTRY NEWS
1. NATS denies financial crisis reports
2. Operators made correct capacity decisions, says report
3. Tourism Concern criticises trade reaction to Balearic eco-tax
4. Carlson Wagonlit boss says BA review signals industry change
5. Research shows strong growth for European travel sites
6. Report says BA was wrong to sell Go
7. BITOA speaker claims industry division is costing millions
8. Howells signals shift in UK tourism strategy
9. BA denies headhunting for new chairman
10. American Airlines and BA drop alliance application
11. Carnival delight at P&O Princess vote delay
12. Hertz joins X-tant’s Traveleye
13. TTI conference to address CRM in Travel
14. Modest growth forecast for London’s tourism industry
15. Victoria Falls Safari Lodge wins Zimb agents’ vote again

A message from Farebase:
FAREBASE – The FREE online travel portal for the UK travel
industry. Book both consolidated AND published airfares ONLINE
in a single search. View our consolidated and charters and lates
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EDITOR’S NOTE
One of the recurring themes at last week’s BITOA convention in
Manchester was the need for the UK to be marketed more
effectively abroad: http://www.travelmole.com/item/72539

Many industry bosses including BHA boss Bob Cotton have pointed
out that the funds currently set aside are inadequate. But there
are other problems too. Speakers pointed out that the problem of
rival organisations vying for the same funds needs to be
addressed: http://www.travelmole.com/item/72608

And as ex-Dome boss P-Y Gerbeau points out, it takes more than
money to make a good ad campaign, it takes imagination too. Some
critics might argue that the UKOK campaign fails on both counts.

Best wishes

Richard Hammond
mailto:[email protected]

A message from the Centre of eTourism Research:
The Centre for eTourism Research at the University of Surrey is
running an interactive workshop and seminar, 25/26 March. It
will bring together leading professionals and academics with
researchers and eTourism students to examine the technological
opportunities and challenges ahead for the tourism industry.
For more information see:
http://www.smsss.surrey.ac.uk/ShortCourses/eTourismFutures.pdf

LATEST INDUSTRY NEWS
Breaking Stories: http://www.travelmole.com/news/index.html

1. NATS denies financial crisis reports
~~~~~~~~~~~~~~~~~~~~~~~~~~
National Air Traffic Services (NATS) has denied that the four
banks which helped fund its part-privatisation are now
threatening to pull the plug on its funding.
http://www.travelmole.com/item/72616

2. Operators made correct capacity decisions, says report
~~~~~~~~~~~~~~~~~~~~~~~~~~
January statistics from market research company ACNielsen
suggest that the operators have made the right capacity
decisions for this summer, contradicting research published last
week which suggested that they had underestimated demand.
http://www.travelmole.com/item/72509

3. Tourism Concern criticises trade reaction to Balearic eco-tax
~~~~~~~~~~~~~~~~~~~~~~~~~~
Tourism Concern is calling on the tourism industry to ‘put its
green words into action’ regarding what it calls hollow rhetoric
over support for sustainable tourism.
http://www.travelmole.com/item/72535

4. Carlson Wagonlit boss says BA review signals industry change
~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Tweedie, Carlson Wagonlit Travel’s Executive Vice President,
North Europe, said that BA’s ‘Future Size and Shape’ review
confirms a significant change in the industry.
http://www.travelmole.com/item/72277

5. Research shows strong growth for European travel sites
~~~~~~~~~~~~~~~~~~~~~~~~~~
According to the latest analysis from Internet research firm
Jupiter MMXI, the European online travel market has grown
considerably over the last year.
http://www.travelmole.com/item/72514

6. Report says BA was wrong to sell Go
~~~~~~~~~~~~~~~~~~~~~~~~~~
British Airways’ current problems are due to bad decision
making, as well as tough market conditions, according to a new
GartnerG2 analysis report.
http://www.travelmole.com/item/72476

7. BITOA speaker claims industry division is costing millions
~~~~~~~~~~~~~~~~~~~~~~~~~~
The tourism industry is throwing away millions of pounds of
funding because of groups working within their own ‘little
fiefdoms’ according to one of the speakers at last week’s BITOA
conference in Manchester.
http://www.travelmole.com/item/72608

8. Howells signals shift in tourism strategy
~~~~~~~~~~~~~~~~~~~~~~~~~~
Tourism minister Kim Howells has suggested that tourism is about
to move up to the government’s agenda and is likely to secure
more marketing funding.
http://www.travelmole.com/item/72539

9. BA denies headhunting for new chairman
~~~~~~~~~~~~~~~~~~~~~~~~~~
British Airways is denying appointing headhunters to find a new
chairman, amid press speculation that it is under pressure to
force Lord Marshall to step down.
http://www.travelmole.com/item/72242

10. American Airlines and BA drop alliance application
~~~~~~~~~~~~~~~~~~~~~~~~~~
American and British Airways have filed a document with the US
Transportation Department to dismiss their alliance application.
http://www.travelmole.com/item/72241

11. Carnival delight at P&O Princess vote delay
~~~~~~~~~~~~~~~~~~~~~~~~~~
Carnival chairman and chief executive Micky Arison has said he
is ‘delighted’ at the decision by P&O Princess shareholders to
postpone a vote on whether to merge with Royal Caribbean.
http://www.travelmole.com/item/72526

12. Hertz joins X-tant’s Traveleye
~~~~~~~~~~~~~~~~~~~~~~~~~~
Car rental company Hertz is to offer online bookings to travel
agents through X-tant’s integrated selling system, Traveleye.
http://www.travelmole.com/item/72474

13. TTI conference to address CRM in Travel
~~~~~~~~~~~~~~~~~~~~~~~~~~
Travel agents who fail to embrace Customer Relationship
Management strategies are set to miss out on increased repeat
business of up to 60%, a leading industry expert will warn at
the CRM in Travel Conference organised by Travel Technology
Initiative.
http://www.travelmole.com/item/72470

14. Modest growth forecast for London’s tourism industry
~~~~~~~~~~~~~~~~~~~~~~~~~~
The London Tourist Board and Convention Bureau is predicting
that there will be some growth in visitor numbers to the capital
in 2002.
http://www.travelmole.com/item/72486

15. Victoria Falls Safari Lodge wins Zimb agents’ vote again
~~~~~~~~~~~~~~~~~~~~~~~~~~
The Victoria Falls Safari Lodge (VFSL) has won the ‘Best Safari
Lodge’ award from the Association of Zimbabwe Travel Agents
(AZTA) for the seventh consecutive year.
http://www.travelmole.com/item/72284

REGULAR FEATURES

Site of the Week: Traveladvisoryservice.com
~~~~~~~~~~~~~~~~~~~~~~~~~~
The website of the Travel Advisory Service states that their
mission is to provide a personal travel service, featuring the
largest range of airfare and holiday operators on the internet.

TravelMole’s reviewer Adrian Mann says: “If you only have a dial-
up connection, you may find it very slow, as all the pages are
heavily populated by advertisements, graphics, animations and
the like. Even with a fast connection, you’ll be spending a
while waiting for the pages to finish loading. But, as a portal
to other travel sites, it’s comprehensive…[and] if you’re
looking for a collection of travel links, definitely have a
look”. Read his full review:
http://www.travelmole.com/featured_sites.html

People in the Trade: Tiffany Hall
~~~~~~~~~~~~~~~~~~~~~~~~~~
Tiffany is the Head of UK and Ireland Sales at British Airways.
Read her entry in TravelMole’s Who’s Who in Travel and Tourism:
http://www.travelmole.com/whoswho/16975/383926

CAREERZONE
This week on TravelMole there are 85 travel-related job
vacancies, all listed at:
http://www.travelmole.com/cgi-site/tmjobs.cgi
If you want to be the first to know about a new vacancy that
matches your own interests, just set up a Job Vacancy Alert and
we’ll send you an email as soon as the job is posted.
http://www.travelmole.com/cgi-site/tmjprofile.cgi?action=insert

TRAVEL DEALS FOR THE TRAVEL TRADE
TravelMole, in association with idDeals, brings you the
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Please note these discounts are only available to serving travel
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full details of these offers, go to:
http://www.travelmole.com/item/69822

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