TUI has unveiled its vision for the customer journey of the future in a new video.
The travel giant claims it is developing a holiday experience that will "know what you want before you do".
The video promises a range of technology innovations that will allow customers to:
– set up a holiday journal, based on the ideas and browsing history of everyone going on the trip
– get advice and tips from other TUI customers who have shared their holiday memories
– order anything they’ve forgotten, for example sun cream, on the way to the airport and have it delivered to their airline seat
– be in contact with resort reps 24 hours a day, seven days a week, from the moment of booking
– pay for souvenirs and other items in resort with a mobile phone and have the amount added to their hotel bill
– use a mobile device on arrival at the airport to get directions to the transfer bus
– receive daily weather reports and recommendations for sightseeing and activities while in resort
– send and store holiday photos to the holiday journal
– make special requests, like lactose-free ice cream, before the holiday.
** What do you think of the video? Do you think your customers want these innovations? Tell us your views by clicking on POST YOUR COMMENT below.
